Cyber Census 2008
From California to New York, we’re all up in your ‘nets.

May
16

As many of you know (because you are clients) the only way to get good ethnographic data has been to conduct an expensive study.  Well, with the completion of our 3rd cross country study (the Cyber Census), we now have 100’s of hours and over 500 bins of multimedia data to sell on demand.  Our latest e newsletter just went out with a list of just a few of the research bins that are available.   The goal:  To make access to ethnographic multimedia data quick and less expensive. 

It’s fun to watch the responses come in from the e newsletter…which we compile using a service called Constant Contact.  We are also working with some clients to help them design these newsletters and populate them with multimedia contact via links to sites such as YouTube.  I’m really getting to love these online communication tools…with the links especially.  They really make communication truly interactive.

Apr
03

Part of the internet culture of today entails the free movement of knowledge, but how is free knowledge profitable? The distribution of products and services has historically been in control of businesses and companies. However, some factions of internet culture have found ways of pirating mainstream products or developing their own and redistributing them for free. Does a cyber society based on sharing challenge today’s spiraling economy?

A quick lesson in anthropology: Capitalism is based on negative reciprocity, the idea that both parties are aiming to come out “on top” in a trade transaction at the expense of the other. This usually exists in larger societies with market economies, where there is a less personal relationship between the two parties and the interest of one party in the other is “strictly business.” Capitalist culture is driven by the desire to “get ahead,” an ideal which is made possible by cut throat competition and independence.

However, if you feel the internet may be creating a “small world,” you may be right. When Marshall McLuhan coined the term “Global Village,” he was referring to the role that modern technology played in creating close knit communities, much like the internet is beginning to do, and in some cases has already done. In smaller communities, negative reciprocity cannot exist. Relationships are multifaceted and communities are interdependent. Thus, general reciprocity is favored, in which exact time, amount, and form of exchange are flexible and informal.  Money is not the only currency in cyberspace. The internet, while competitive, is a cooperative community.

While many share information and products freely on the internet, uploading comes with the social obligation that uploaders also contribute to the pool of resources. In file sharing communities such as Napster or Kazaa, users who enabled the share option were considered more reputable. Likewise, for many that produce videos themselves to share on YouTube, comments are valued based on the activity of that member. If a negative comment is posted by a user that has not produced videos of their own, it is less valued than a comment by a “Tuber” that has a collection of their own videos. In fact, many sites make it possible for visitors to observe the level of interactivity of community members by counting videos watched, blogs posted, or friends in a network, which adds to the value of ones “cyber-cred.”

The societies which manage exchange on the basis of general reciprocity meet their needs because of social expectations. The larger the society, the greater the need for an infrastructure to augment or replace social expectations, and the greater the disconnect between user and producer. If you could make a timeline of exchange patterns, It would begin with small egalitarian communities practicing general reciprocity. If we projected this model into 2030, would the pattern reflect its beginnings? The practice of general reciprocity is far from outdated, and governs the exchange of many societies, is the internet community one of them?

This model of general reciprocity based on social obligation works only for small groups, and we are in the interesting situation of having a large scale society interacting on a medium which produces small scale societal values. The internet creates intimacy not found in capitalist economies. So then, how is our society going to negotiate this discrepancy of values?

Mar
15

Well, we’ve been to 17 of our goal of 22 states and we’ve conducted ethnographic interviews with 35 Americans. Whew! We are all taking a break and will continue on in later March and the beginning of April to finish our Cyber Census study. Here’s a map of where we’ve been. I am back in Carmel for a little R&R and catching up on my analysis and binning of multimedia data. Becky has returned to Detroit to visit her family before returning to California to help Maren with the balance of the study. Jeff, our driver, is heading home after successfully driving our RV across the country. Cudos to us all for hanging in there…it was a long and insightful trip. Stay tuned for more once we’ve all had time to put our thoughts together.

Mar
08

OK…first I have to say that I’ve written this blog 2 times and when I went to save it, it disappeared into cyber space somewhere!!!  Even though we are observing that many people are moving to online tools to do their work (like Google docs & calendar)…it is very frustrating for me to get online and lose work I’ve spent hours putting together.  Just had a lightening strike here too…so, I’ve unplugged my computer hoping my hard drive doesn’t get fried. 

Rebecca, who is 23, has never used Outlook to get her emails, plan her calendar or organize her contacts.  She has almost always relied on her gmail account to do all this.  And, as Google has added tools, Becky and others in her generation have just continued to build their relationship with Google.  We have even observed 30 somethings who have straddled the world of Google and MS Outlook…and some of them are abandoning Outlook in favor of the highly mobile Google tools.

So, back to where I started…I’ve been giving this whole trend toward online tools a shot…and I’ve been surprised to find great tools out there, but that they often don’t work when you hit the ‘save’ button.  At least when you lose a document that is stored on your computer, you only have yourself to blame for losing it.  But, when you are working on a document online and you lose it, you are left to wonder “where the heck did it go?”

So, this is the third time I’ve written this…and I used MS Word first…to keep it in physical form.  Now I will try to load it up on WordPress in cyberspace and see if it goes…and if it doesn’t, I always have my hard doc to rely on.  I guess I’m still old school…I’m not willing just to accept that it’s gone…whereas Becky would have said “the server is just too busy…too many people on it” and she would have just waited to type it all again.  I wonder what will happen to these younger people when they have real deadlines and bosses who don’t want to wait for the server?

Here’s Becky’s movie about this trend…will Google replace MS Outlook? 

Mar
07

You would think having two baby boomer parents would have given me a bit of a heads up on the divide between boomers and their kids, but it wasn’t until this research trip that I understood the full extent of the situation at hand, that the mindset of boomers and gen-Xers are vastly different. The organization of thoughts, the seeking of information, the enthusiasm or lack thereof for a collective mind…its an incredible difference.

Allow me to elaborate. One night in the RV, Maren and i are blogging, and as i finish i direct her to the link so she can have a glance. “Good. You need to capitalize your ‘i’s” I stared at Maren in disbelief. Do i really need to capitalize them? Why? What purpose, other than being grammatically correct, does that extra keystroke serve? Sure I could spend a minute going back and capitalizing my ‘i’s, but why would i go back when i could write another sentence and add a new idea to my post? I did go back and capitalize my ‘i’s, but that was a one time deal. though, i am consciously struggling with what grammatical rules i should follow and what to set aside, though avoiding extra keystrokes is a plus. Why not streamline your words? What is it that we are sacrificing if our message is still able to make it out, free of some general structures? Is it really that derailing if i didn’t just use an apostrophe? Periods, commas, question marks, those markings help communicate ideas and pace them in an understandable format. However, grammar for grammar’s sake is a dated idea.

It was possibly the same night that Maren handed me a draft of her newsletter for me to glance over, and the first thing i notice is that she capitalized internet. I looked at her for a moment and asked, “Do we capitalize internet?” “Well, yeah. its the Internet.” Why capitalize internet? The internet is less of a “place” than it is a means of establishing a collective thought. I don’t capitalize the “c” in “car” for the same reason i don’t capitalize internet. The internet is a tool. It is a vehicle to explore the ideas of others. When you capitalize internet, you separate it from yourself in almost a sacred way. The only reason you capitalize anything is to honor it as something sacred, something holy, and perhaps something even slightly distant. While the idea of a collective global mind is indeed something to behold, its not a place, its its a medium. Think about it. when language was first being transcribed into tablets, sheets, books, etc,  i’m sure it was recognized as something of importance, but i’m also sure that they weren’t capitalizing.  Apostrophes and capitalizations do not change the meaning of the message. They indicate a level of understanding in regards to language and grammar, almost a status marker. However, in the “we” world, it’s not about status through understanding of language, its through the understanding of ideas we are sharing.

Mar
07

A Hive In San Jose, CA    Hiving in New York    Hiving in Ft. Worth

One of the main findings of this study is that people are not working in the space they thought they would in their homes.  Many people, despite having beautiful home offices, are choosing to take their laptops (and sometimes the desktop) and work in the more social areas of the home.  The observations of this behavior as well as the conversations we’ve had leave us with only one conclusion….people don’t want to be isolated while they are in cyber space.  They want to be integrated with their homes, family, friends, other media (TV, music)…and have a beautiful view outside.  We call this environment the cyber HIVE, which stands for highly interactive virtual environment.

 This finding has broad reaching implications for many of our clients and study sponsors.  We will be preparing reports for each client/sponsor to show how hiving impacts space and product design…and even has software implications. 

Mar
01


What was born a carefree and innocent little clip has grown into a professional video production. This video visually summarizes the essence of Cyber Census 2008, a collaborative effort to travel from coast to coast to examine the increasingly blurred line between cyber and physical space in the reality of the consumer. Within the video are specific examples of consumers interacting with technology, and our use of technology to document the interactions. The ethnographic approach itself is worthy of its own entire discussion, and to honor that worthiness I will leave further discussion for a later date.

More about the production of the video, it all started with me making a “quirky motivational video” to kick off the road trip vlogs, but Maren saw the video as having great potential to be a professional endeavor. Which lead to some personal reservations to making changes to my video that were not self-inspired. This is a reality that exists in both the academic and professional world. However, there are key differences that exist, like requirements replacing “strong suggestions”. your “art” has to speak not only for you and your subject, but carry the corporate identity and logo, font, message, etc, and you have to blend your own flavor into the pre-existing “brand” or image. I’m sure it is a creative challenge for any artistic developer to think outside the box within a corporate enclosure. I am thankful for the lesson and opportunity though because without making these changes, my video would float around in cyberspace with nothing to anchor it, and I am proud to have it tied to On-Site Research.

Feb
27

Had a great interview last night with a family here in San Antonio.  Interesting insight to how their 11 year old son is driving technology uptake within the whole family.  He’s on YouTube for music and uses the only Smart Phone in the family.  Here’s a video we took this morning from the RV parked in their driveway…and showing all our workspaces. 

Feb
25

Dallas – Day 6 of the ethnographic road trip and we have completed 17 interviews…driven over 2000 miles…and had 3 plugged toilet incidents on our RV. We spent yesterday at a flea market in Dallas and were having fun filming what really seemed like a techno graveyard. Old computers, ancient gaming technology, tons of wires and remote controls…and toys for boys that scream tech…and toys for little girls that tell them to be pretty. We looked hard for a toy for girls that was technology related…couldn’t find it.

Did our first vlog for YouTube this afternoon. Decided to just do what we are calling ‘RV Cam’…short, sweet and not edited…otherwise, we just won’t get them done.

Call us…it can get lonely out here. 831 238 5503

Feb
23

As we moved through California, Arizona, New Mexico and now to Texas, we are learning that people’s cyber lives are full of surprises and insights.  It’s amazing how many people are completely comfortable with certain aspects of the Internet, but are challenged by others.  Some people are experts on their computer, but still find their mobile use of the Internet is a challenge. 

 We are also continuing to find that people are Hiving.  This means they are moving out of their home office to be more interactive with other spaces in their homes, and outside in places like Starbucks.  People don’t want to sit in front of their screen without being in the presence of others.  Thus, we call this trend Hiving…the desire for a Highly Interactive Virtual Environment…a mix of cyber and physical space.

 My team is really performing.  The RV is home…and we are all getting lots of work done each day…as this photo shows.  Jeff drives (today was the most driving for one day - 14 hours from Arizona to Texas)…Becky and I sit in the ‘mobile office’ and get our work done.

 See you all in Dallas, where we will spend 3 days and conduct at least 4 ethnographic observations.